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About Us NSPCC Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on 'contact us' at the top of this page.
Our Contact details:
NSPCC Shop
Long Rock, Penzanze, Cornwall, TR93 0NS
Phone: 01736 33 69 78
Fax: 01736 36 46 36
Email: nspcc@netpack.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.
We accept Visa, Visa Debit, Solo, MasterCard, Meastro & Visa Electron. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Cancelling an Order:
NSPCC Shop strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 01736 33 69 78. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, we will not refund your postage charges. |
Shipping And Handling NSPCC Shop charges just £4.95 to post anywhere in the United Kingdom. Your delivery will be processed immediately on receipt and will usually take 3-5 days to arrive, but please allow up to 21 days.
Please note Royal Mail’s last posting dates (for your cards and gifts) for Christmas 2009.
1st class: Monday 21st December 2009
2nd class: Friday 18th December 2009
NSPCC Shop welcomes orders to overseas addresses. Postage and packaging costs are as follows:
EU (excluding Switzerland & Norway) £16.00
Rest of the World £36.00
Delivery to overseas addresses may take longer than 21 days.
If you place a donation without purchasing any other products, there will be no postage to apply. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
Privacy Policy NSPCC Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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Registered charity in England and Scotland, Charity registration numbers: 216401 & SC037717 | |
